Brazen Group

ServiceNow Workflows, Powered by AI for Enterprise Agility

Accelerate digital transformation with intelligent workflows. From ITSM to HR automation, Brazen Group helps enterprises harness the power of ServiceNow and AI to streamline operations and deliver smarter employee and customer experiences.

Our ServiceNow Expertise

From ITSM and HR workflows to customer service, GRC, and beyond — Brazen delivers comprehensive ServiceNow solutions that accelerate digital transformation. Our team combines platform mastery with industry insight to configure, deploy, and support workflows tailored to your organization’s goals.

End-to-End Implementation & Rollout

Full-cycle ServiceNow delivery — from discovery and design to configuration, deployment, and change management.

IT Service Management (ITSM)

Modernize your IT support, automate service requests, and boost user satisfaction with ITIL-aligned best practices.

IT Operations Management (ITOM)

Gain real-time infrastructure visibility and operational control through CMDB, Discovery, Event Management, and more.

HR Service Delivery (HRSD)

Automate employee lifecycle services — onboarding, case management, knowledge articles — all from a centralized portal.

Customer Service Management (CSM)

Deliver proactive, omnichannel support experiences with workflows that span departments and systems.

Third-Party Integrations

Seamlessly connect ServiceNow with Salesforce, Odoo, SAP, Workday, and your existing enterprise systems.

ServiceNow App Engine & Low-Code Solutions

Build and deploy custom applications using Now Platform’s low-code/no-code capabilities for department-specific workflows.

Governance, Risk & Compliance (GRC)

Embed policy, risk, and audit management into your workflows to meet compliance mandates with confidence.

Custom App Development

Embed policy, risk, and audit management into your workflows to meet compliance mandates with confidence.

Tailored Automation for Every Sector

From government to healthcare, Brazen Group delivers UiPath automation solutions that address the unique challenges of each industry — driving efficiency, compliance, and measurable ROI at scale.

Financial Services

Secure, compliant service workflows across IT and business operations.

Healthcare & Life Sciences

Patient and employee service portals, compliance workflows, and asset tracking.

Government & Public Sector

Citizen services, IT modernization, and digital case management.

Manufacturing & Logistics

Asset, facility, and field service automation at scale.

Education

Unified support portals for students, faculty, and IT staff.

Energy & Utilities

Field workforce automation, outage response, and service-level monitoring.

Let’s Transform Your Service Management

From IT to HR, customer service to compliance — we bring the full power of ServiceNow to your enterprise workflows.

Maximize Efficiency

Why Choose Brazen Group?

Partner with Brazen for trusted ServiceNow delivery backed by certified experts, deep domain knowledge, agile execution, and a track record of enterprise success across industries.

  • Certified ServiceNow Experts
    Certified administrators, developers, and architects with real-world experience in enterprise rollouts.
  • Tailored Configurations, Not Just Templates
    We build around your business needs — not just out-of-the-box checklists.
  • Flexible Engagement Models
    Onshore, offshore, and hybrid delivery tailored to your operational requirements.
  • Post-Go-Live Support
    Training, performance tuning, and iterative improvements to drive long-term value.