Privacy Policy

Effective Date: [01 jan 2025]
Last Updated: [12 june 2025]

Brazen Group is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our Salesforce consulting and CRM implementation services.

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, job title, and company name
• Professional Information: Business requirements, project details, technical specifications, and organizational needs
• Communication Records: Information from emails, phone calls, meetings, and other communications
• Account Information: Login credentials and preferences for any client portals or platforms we provide
• Payment Information: Billing address and payment details (processed through secure third-party payment processors)

When you visit our website or use our services, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information, and browsing behavior
• Usage Data: Pages visited, time spent on our website, links clicked, and interaction patterns
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

We may receive information about you from:

• Business Partners: Information shared by partners, referral sources, or joint venture participants
• Public Sources: Information available in public directories, social media platforms, and professional networks
• Salesforce Platform: Data accessed through Salesforce implementations and integrations (with appropriate authorization)

We use your personal information for the following purposes:

• Providing Salesforce consulting, implementation, and support services
• Customizing solutions to meet your specific business requirements
• Managing project workflows and client relationships
• Delivering training and ongoing support

• Communicating with you about our services, projects, and updates
• Processing payments and managing billing
• Maintaining and improving our services and website
• Conducting business analysis and performance monitoring

• Complying with applicable laws, regulations, and legal processes
• Protecting our rights, property, and safety, and that of our clients and employees
• Preventing fraud and maintaining security

• Sending you information about our services, industry insights, and updates (with your consent where required)
• Personalizing our communications and service offerings
• Analyzing trends and preferences to improve our marketing efforts

We may share your personal information in the following circumstances:

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email marketing and communications
• Analytics and performance monitoring
• Legal and professional services

We may share information with:

• Salesforce and other technology partners for service delivery
• Subcontractors and consultants working on your projects
• Joint venture partners and strategic allies

We may disclose information when required by law, including:

• Compliance with legal processes, court orders, or government requests
• Protection of our legal rights and interests
• Investigation of potential violations of our terms of service
• Emergency situations involving safety or security

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data encryption in transit and at rest
• Access Controls: Restricted access to personal information on a need-to-know basis
• Security Training: Regular security training for our employees
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Incident Response: Procedures for responding to data breaches and security incidents

Given our global operations in the US, Grenada, and India, we may transfer your personal information across borders. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

Depending on your location, you may have the following rights:

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format

• Request correction of inaccurate or incomplete personal information
• Update your contact preferences and communication settings

• Request deletion of your personal information (subject to legal and business requirements)
• Request restriction of processing in certain circumstances

• Object to certain processing activities
• Withdraw consent where processing is based on consent

• Lodge complaints with relevant data protection authorities

To exercise these rights, please contact us using the information provided below.

Our website uses cookies and similar technologies to:

• Ensure proper functioning of our website
• Analyze website usage and performance
• Personalize your experience
• Provide relevant content and advertisements

You can manage your cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and continuity

Retention periods vary based on the type of information and applicable legal requirements.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Direct communication for significant changes

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Brazen Group
Email: [hello@brazengroup.com]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

For data protection inquiries specifically, you may also contact our Data Protection Officer at [dpo@brazengroup.com].

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

EU residents have additional rights under the General Data Protection Regulation, including the right to data portability, the right to object to processing, and the right to lodge complaints with supervisory authorities.

We comply with applicable privacy laws in all jurisdictions where we operate, including relevant data protection requirements in Grenada, India, and other locations where we provide services.

This Privacy Policy forms part of our commitment to protecting your privacy and maintaining your trust. By using our services, you acknowledge that you have read and understood this Privacy Policy.