LTD Sailing
LTD Sailing is a Caribbean-based sailing school that needed help managing their contacts and sales. After getting in touch with us, we helped them develop and implement a Salesforce platform to streamline their operations and increase efficiency. This case study explores the partnership between LTD Sailing and Brazen Group, and how their collaboration resulted in improved processes and automation.
LTD Sailing faced several challenges before partnering with Brazen Group. Their contact management system was not efficient, and they struggled to keep track of sales leads and customer information. They needed a solution that would enable them to work faster and smarter, while still providing excellent customer service.
Brazen Group helped LTD Sailing implement Salesforce’s Business Essentials platform, which provided them with a range of tools to automate their sales processes and manage customer data. This included lead capture and management, opportunity tracking, and automated email communications. The platform also allowed them to track student progress and generate custom reports.
Brazen Group's team worked closely with LTD Sailing to gather requirements, document needs, craft solutions, implement systems, provide training, and long-term support. They translated technical language and requirements into clear, broadly-understood English, and prioritized clear communication and change management alongside the conventional technical details. The implementation process was smooth and successful, and Brazen Group's expertise and support were instrumental in making it a success.
Since implementing Salesforce, LTD Sailing has seen significant improvements in their sales and contact management processes. They can now capture and manage leads more effectively, automate email communications, and track student progress. The platform also provides them with custom reports and analytics, which they use to make informed business decisions. Overall, the partnership between LTD Sailing and Brazen Group has resulted in improved efficiency, better customer experiences, and increased revenue.
Brazen Group's expertise in Salesforce consulting helped LTD Sailing improve their operations and achieve their business goals. By streamlining processes and automating sales, they were able to increase efficiency and provide better experiences for their customers. This project, built by Grenadians for a Grenadian client, sends a powerful message about the potential impact of streamlined processes and automation for small and medium-sized businesses.
“Automating our processes with Brazen Group has decreased the workload significantly and increased sales significantly.”
The Bottom Line:
More Sales
Overhauled Efficiency
Better Customer Experiences