Salesforce Consultant
India - Grenada - United States Remote
Location: Remote
Compensation: Based on experience
About Brazen Group
Brazen Group provides cloud computing solutions and strategies for businesses, specializing in Renewable Energy. We are looking for highly motivated team members to deliver Salesforce.com cloud-based solutions to our customers. We seek to build long-term relationships with our customers and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle from analysis, design, data migration, customization, build, test, deployment, and training.
Job Description
We are looking for experienced, energetic, experts for the role of consultant in our Salesforce.com practice. The Salesforce consultant will work with other Salesforce consultants, customers, and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform. This is a customer facing role that will have responsibility for capturing and documenting requirements and specifications for custom components and interfaces, designing solutions in accordance to best practices, and working with the combined customer / Brazen teams throughout the implementation of the Salesforce solution. The consultant will also be responsible for interacting with the Brazen sales team to help in presales to correctly scope new solution work.
Accountable for
Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM), Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met
Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required
Serve as a liaison to Brazen Group Sales and Customer
Manage smaller Salesforce implementation projects or subsets of larger projects
Apply a general understanding of business operations
Assist with setting Salesforce implementation standards
Respond to a variety of broad questions and concerns from customer management regarding project requirements, documents needs, technical standards, and conditions; communicate the status of requests and determines the feasibility of projects; documents findings and actions
Deliver results working with 3rd party delivery partners, customer teams, and AppExchange vendors
Interpret and apply Brazen Group policies and procedures and applicable laws, rules, and regulations; ensure compliance with these areas
Represents the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters
Work under general direction and independently determines and develops approach to solutions
Has a strong desire for Salesforce mastery and will use the Salesforce premier success training package to earn additional Salesforce certifications within 6 months of joining Brazen Group
Provide support to current Brazen Group customers within agreed-upon service levels
Required Qualifications
Bachelor’s Degree in Computer Science, MIS, Business, or equivalent experience
3+ years of technology experience in a small, medium, or large organization
Certified Salesforce System Administrator (ADM 201 and Dev 401)
Proven experience taking highly conceptual business needs and translate them into a solution that can be effectively implemented
Demonstrated ability to build relationships with various roles at all levels in the organization
Demonstrated ability to independently analyze and design complex solutions within a tight deadline
Demonstrated ability to capture business requirements, translate those requirements to technical/business solution options, and be able to communicate those effectively back to the customer, both from a technical aspect and from a business aspect.
Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business
Strong oral and written communication skills
Strong teamwork skills
Strong customer services skills focusing on customer success
Strong organizational and planning skill
Preferred Qualifications
Certified Salesforce Developer (Declarative DEV 401)
3+ years of experience implementing Sales and/or Customer Service projects
2+ years of experience with Salesforce.com Sales, Service, Marketing and or Custom Cloud
Experience with Change Sets strongly preferred
Experience working with 3rd party delivery partners and AppExchange vendors is a plus
Experience with AppExchange App comparisons, selection, and implementation
Gather user and system requirements as use cases
An exposure to the Agile SCRUM development methodology
Business process capture and automation in Salesforce
Solved Salesforce problems and recommended solutions
Facilitated business processes capture across multiple departments
Certified Salesforce Sales Cloud Consultant
Certified Salesforce Service Cloud Consultant
Certified Advanced Systems Administrator
Eligibility
Candidates must be legally authorized to work in the US at the time of application.
Apply
Those who wish to apply should submit a cover letter along with a resume and contact details for at least two references.
Brazen Group is an Equal Opportunity Employer.
Job Type: Contract
Required education:
Bachelor's
Required experience:
AppExchange App comparisons: 1 year
Sales: 3 years
Salesforce: 2 years
Agile SCRUM: 1 year
Customer Service: 3 years
Salesforce.com Sales, Service, Marketing and or Custom Cloud: 3 years
Change Sets: 2 years
Required language:
English
Required licenses or certifications:
Certified Salesforce Developer (Declarative DEV 401)
Certified Salesforce Sales Cloud Consultant
Advanced Systems Administrator
Certified Salesforce Service Cloud Consultant