Salesforce Analyst & Administrator
Location : Remote / Albany, New York
Compensation : Based on experience
About Brazen Group
Brazen Group provides cloud computing solutions and strategies for businesses, specializing in Renewable Energy. We are looking for highly motivated team members to deliver Salesforce.com cloud based solutions to our customers. We seek to build long-term relationships with our customers and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle from analysis, design, data migration, customization, build, test, deployment, and training.
The Salesforce Analyst & Administrator role supports and drives platform utilization working with cross functional teams to include Sales, Marketing, Operations, and external clients/contractors. Excellent working environment with a fast paced, growing technology company. Great opportunity for upward career growth.
This individual will be responsible for all administrative duties, act as the first line subject matter expert and in-house consultant/advisor as it relates to Salesforce.
This individual is expected to maintain quality systems, enforce standard process, create and maintain training/system documentation, policies and testing protocols. The role includes configuring salesforce to satisfy business requirements including but not limited to creating dashboards, reports, preparing ad-hoc analysis of data and understanding system infrastructure.
Reports/Dashboards: creation and maintenance
Training: Helping users, create and keep content of all training material up-to-date, working with the Training team to make the document uniform/consistent
Meetings: Attend/Train for Sales, Marketing, Operations & External clients/contractors as necessary.
Understand/Track all future enhancement requests to include detailed needs and requirements.
Maintains user roles and profiles, security settings and access settings
Understand our business model and process to configure Salesforce to fit our needs
Help to improve data management, including record merging, updates
Manage user profiles, roles, permission sets, assignment rules, and license types
Manage Vendors & Salesforce API partners and ongoing relationships with the Salesforce support team
Develop and create customized reports and dashboards requested by Management
Training users on newly developed features
Staying current with new Salesforce features and functionality
Bachelor’s Degree preferred
com experience required
Query / data mining / database management experience required
3-5+ years relevant experience working in some capacity supporting sales, marketing and/or operation organization
Project Management experience required
High degree of proficiency with Microsoft Office (Word, PowerPoint, Excel)
Good documentation skills / detail orientated
Prerequisites for the position:
Salesforce experience customizing/developing the Salesforce platform. Entry level ok, will train!
Experience with data management, reorganization, removing duplicate records and migrating data
Excellent verbal and written communication skills
Strong quality assurance testing and deployment skills
Strong problem solving, proactive thinking and analytical skills, self-motivated, independent worker.
Ability to troubleshoot issues
Fluent in English
Candidates must be legally authorized to work in the US at the time of application.
Those who wish to apply should submit a cover letter along with a resume and contact details for at least two references.
Brazen Group is an Equal Opportunity Employer.
Job Type: Contract
Project Management: 3 years
Microsoft Office: 7 years
Database Management: 3 years
Salesforce: 5 years
Data Mining: 3 years