Salesforce Analyst & Administrator

Location : Remote / Albany, New York

Compensation : Based on experience

About Brazen Group

Brazen Group provides cloud computing solutions and strategies for businesses, specializing in Renewable Energy. We are looking for highly motivated team members to deliver Salesforce.com cloud based solutions to our customers. We seek to build long-term relationships with our customers and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle from analysis, design, data migration, customization, build, test, deployment, and training.

Job Description

The Salesforce Analyst & Administrator role supports and drives platform utilization working with cross functional teams to include Sales, Marketing, Operations, and external clients/contractors. Excellent working environment with a fast paced, growing technology company. Great opportunity for upward career growth.

This individual will be responsible for all administrative duties, act as the first line subject matter expert and in-house consultant/advisor as it relates to Salesforce.

This individual is expected to maintain quality systems, enforce standard process, create and maintain training/system documentation, policies and testing protocols. The role includes configuring salesforce to satisfy business requirements including but not limited to creating dashboards, reports, preparing ad-hoc analysis of data and understanding system infrastructure.

Accountable for

Salesforce Analyst:

  • Front-line support

  • System Maintenance

  • Reports/Dashboards: creation and maintenance

  • Training: Helping users, create and keep content of all training material up-to-date, working with the Training team to make the document uniform/consistent

  • Meetings: Attend/Train for Sales, Marketing, Operations & External clients/contractors as necessary.

  • Understand/Track all future enhancement requests to include detailed needs and requirements.

  • Prioritize/rank requests

Salesforce Administrator:

  • Maintains user roles and profiles, security settings and access settings

  • Understand our business model and process to configure Salesforce to fit our needs

  • Help to improve data management, including record merging, updates

  • Manage user profiles, roles, permission sets, assignment rules, and license types

  • Manage Vendors & Salesforce API partners and ongoing relationships with the Salesforce support team

  • Develop and create customized reports and dashboards requested by Management

  • Training users on newly developed features

  • Staying current with new Salesforce features and functionality

Required Qualifications

Education:

  • Bachelor’s Degree preferred

Professional Experience:

  • com experience required

  • Query / data mining / database management experience required

  • 3-5+ years relevant experience working in some capacity supporting sales, marketing and/or operation organization

  • Project Management experience required

  • High degree of proficiency with Microsoft Office (Word, PowerPoint, Excel)

  • Good documentation skills / detail orientated

Prerequisites for the position:

  • Salesforce experience customizing/developing the Salesforce platform. Entry level ok, will train!

  • Experience with data management, reorganization, removing duplicate records and migrating data

  • Excellent verbal and written communication skills

  • Strong quality assurance testing and deployment skills

  • Strong problem solving, proactive thinking and analytical skills, self-motivated, independent worker.

  • Ability to troubleshoot issues

  • Fluent in English

Eligibility

Candidates must be legally authorized to work in the US at the time of application.

Apply

Those who wish to apply should submit a cover letter along with a resume and contact details for at least two references.

Brazen Group is an Equal Opportunity Employer.

Job Type: Contract

Required education:

  • Bachelor's

Required experience:

  • Project Management: 3 years

  • Microsoft Office: 7 years

  • Database Management: 3 years

  • Salesforce: 5 years

  • Data Mining: 3 years

Required language:

  • English