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Salesforce Consultant

Posted: Tuesday August 29, 2017

Deadline: Wednesday September 13, 2017

Location : Remote / Albany, New York

Compensation : Based on experience

About Brazen Group

Brazen Group provides cloud computing solutions and strategies for businesses, specializing in Renewable Energy. We are looking for highly motivated team members to deliver Salesforce.com cloud based solutions to our customers. We seek to build long-term relationships with our customers and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle from analysis, design, data migration, customization, build, test, deployment, and training.

Job Description

We are looking for experienced, energetic, experts for the role of consultant in our Salesforce.com practice. The Salesforce consultant will work with other Salesforce consultants, customers and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform. This is a customer facing role that will have responsibility for capturing and documenting requirements and specifications for custom components and interfaces, designing solutions in accordance to best practices, and working with the combined customer / Brazen teams throughout the implementation of the Salesforce solution. The consultant will also be responsible for interacting with the Brazen sales team to help in presales to correctly scope new solution work.

Accountable for

  • Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM), Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met
  • Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required
  • Serve as a liaison to Brazen Group Sales and Customer
  • Manage smaller Salesforce implementation projects or subsets of larger projects
  • Apply a general understanding of business operations
  • Assist with setting Salesforce implementation standards
  • Respond to a variety of broad questions and concerns from customer management regarding project requirements, documents needs, technical standards, and conditions; communicate the status of requests and determines the feasibility of projects; documents findings and actions
  • Deliver results working with 3rd party delivery partners, customer teams, and AppExchange vendors
  • Interpret and apply Brazen Group policies and procedures and applicable laws, rules, and regulations; ensure compliance with these areas
  • Represents the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters
  • Work under general direction and independently determines and develops approach to solutions
  • Has a strong desire for Salesforce mastery and will use the Salesforce premier success training package to earn additional Salesforce certifications within 6 months of joining Brazen Group
  • Provide support to current Brazen Group customers within agreed upon service levels

Required Qualifications

  • Bachelor Degree in Computer Science, MIS, Business or equivalent experience
  • 3+ years of technology experience in a small, medium or large organization
  • Certified Salesforce System Administrator (ADM 201 and Dev 401)
  • Proven experience taking highly conceptual business need and translate into a solution that can be effectively implemented
  • Demonstrated ability to build relationships with various roles at all levels in the organization
  • Demonstrated ability to independently analyze and design complex solutions within a tight deadline
  • Demonstrated ability to capture business requirements, translate those requirements to technical/business solution options, and be able to communicate those effectively back to the customer, both from a technical aspect and from a business aspect.
  • Proven ability to effectively communicate complex ideas, issues, concepts and solutions to all levels of the organization, including executive leadership and the business
  • Strong oral and written communication skills
  • Strong teamwork skills
  • Strong customer services skills focusing on customer success
  • Strong organizational and planning skill

Preferred Qualifications

  • Certified Salesforce Developer (Declarative DEV 401)
  • 3+ years of experience implementing Sales and/or Customer Service projects
  • 2+ years of experience with Salesforce.com Sales, Service, Marketing and or Custom Cloud
  • Experience with Change Sets strongly preferred
  • Experience working with 3rd party delivery partners and AppExchange vendors is a plus
  • Experience with AppExchange App comparisons, selection, and implementation
  • Gather user and system requirements as use cases
  • An exposure to the Agile SCRUM development methodology
  • Business process capture and automation in Salesforce
  • Solved Salesforce problems and recommended solutions
  • Facilitated business processes capture across multiple departments
  • Certified Salesforce Sales Cloud Consultant
  • Certified Salesforce Service Cloud Consultant
  • Certified Advanced Systems Administrator

Eligibility

Candidates must be legally authorized to work in the US at the time of application.

Start Date

Ideally the post holder will commence as soon as possible after the deadline for applications.

Apply

Those who wish to apply should submit a cover letter along with a resume and contact details for at least one references by 5pm EST, Wednesday September 13, 2017.

Brazen Group is an Equal Opportunity Employer.

Job Type: Contract

Required education:

  • Bachelor's

Required experience:

  • AppExchange App comparisons: 1 year
  • Sales: 3 years
  • Salesforce: 2 years
  • Agile SCRUM: 1 year
  • Customer Service: 3 years
  • Salesforce.com Sales, Service, Marketing and or Custom Cloud: 3 years
  • Change Sets: 2 years

Required language:

  • English

Required licenses or certifications:

  • Certified Salesforce Developer (Declarative DEV 401)
  • Certified Salesforce Sales Cloud Consultant
  • Advanced Systems Administrator
  • Certified Salesforce Service Cloud Consultant

Salesforce Analyst & Administrator

Posted: Tuesday August 29, 2017

Deadline: Wednesday September 13, 2017

Location : Remote / Albany, New York

Compensation : Based on experience

About Brazen Group

Brazen Group provides cloud computing solutions and strategies for businesses, specializing in Renewable Energy. We are looking for highly motivated team members to deliver Salesforce.com cloud based solutions to our customers. We seek to build long-term relationships with our customers and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle from analysis, design, data migration, customization, build, test, deployment, and training.

Job Description

The Salesforce Analyst & Administrator role supports and drives platform utilization working with cross functional teams to include Sales, Marketing, Operations, and external clients/contractors. Excellent working environment with a fast paced, growing technology company. Great opportunity for upward career growth.

This individual will be responsible for all administrative duties, act as the first line subject matter expert and in-house consultant/advisor as it relates to Salesforce.

This individual is expected to maintain quality systems, enforce standard process, create and maintain training/system documentation, policies and testing protocols. The role includes configuring salesforce to satisfy business requirements including but not limited to creating dashboards, reports, preparing ad-hoc analysis of data and understanding system infrastructure.

Accountable for

Salesforce Analyst:

  • Front-line support
  • System Maintenance
  • Reports/Dashboards: creation and maintenance
  • Training: Helping users, create and keep content of all training material up-to-date, working with the Training team to make the document uniform/consistent
  • Meetings: Attend/Train for Sales, Marketing, Operations & External clients/contractors as necessary.
  • Understand/Track all future enhancement requests to include detailed needs and requirements.
  • Prioritize/rank requests

Salesforce Administrator:

  • Maintains user roles and profiles, security settings and access settings
  • Understand our business model and process to configure Salesforce to fit our needs
  • Help to improve data management, including record merging, updates
  • Manage user profiles, roles, permission sets, assignment rules, and license types
  • Manage Vendors & Salesforce API partners and ongoing relationships with the Salesforce support team
  • Develop and create customized reports and dashboards requested by Management
  • Training users on newly developed features
  • Staying current with new Salesforce features and functionality

Required Qualifications

Education:

  • Bachelor’s Degree preferred

Professional Experience:

  • com experience required
  • Query / data mining / database management experience required
  • 3-5+ years relevant experience working in some capacity supporting sales, marketing and/or operation organization
  • Project Management experience required
  • High degree of proficiency with Microsoft Office (Word, PowerPoint, Excel)
  • Good documentation skills / detail orientated

Prerequisites for the position:

  • Salesforce experience customizing/developing the Salesforce platform. Entry level ok, will train!
  • Experience with data management, reorganization, removing duplicate records and migrating data
  • Excellent verbal and written communication skills
  • Strong quality assurance testing and deployment skills
  • Strong problem solving, proactive thinking and analytical skills, self-motivated, independent worker.
  • Ability to troubleshoot issues
  • Fluent in English

Eligibility

Candidates must be legally authorized to work in the US at the time of application.

Start Date

Ideally the post holder will commence as soon as possible after the deadline for applications.

Apply

Those who wish to apply should submit a cover letter along with a resume and contact details for at least one references by 5pm EST, Wednesday September 13, 2017.

Brazen Group is an Equal Opportunity Employer.

Job Type: Contract

Required education:

  • Bachelor's

Required experience:

  • Project Management: 3 years
  • Microsoft Office: 7 years
  • Database Management: 3 years
  • Salesforce: 5 years
  • Data Mining: 3 years

Required language:

  • English